Service desks access for product owner of customer

Hi,

we would like to use the service desk component for product support.

Each customer has serveral users that may report issues. However at the customers site there is one product owner that wants to see all issues created by all his colleages.

How can this be accomplished?

Regards

1 answer

0 vote

In the latest version, customers can add each other into tickets. In your case, everyone will have to add the product owner to their tickets. See https://confluence.atlassian.com/display/Cloud/Adding+people+to+participate+in+issues

Can this be automated? Can I see just my request in the self service portal? Would it be possible to see all the issues that I am watching there as well? thanks.

You will be able to see all your issues and issues where you are added as a participant. You should be able to automate it but I haven't looked into the details.

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Apr 17, 2018 in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

798 views 2 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you