we would like to use the service desk component for product support.
Each customer has serveral users that may report issues. However at the customers site there is one product owner that wants to see all issues created by all his colleages.
How can this be accomplished?
In the latest version, customers can add each other into tickets. In your case, everyone will have to add the product owner to their tickets. See https://confluence.atlassian.com/display/Cloud/Adding+people+to+participate+in+issues
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