Service desk teams on Jira Cloud

Hello,

now, I know I am not the first one to ask about a workaround for JSD-270, but there seems to be a lot of workarounds for a Server version for JIRA Service Desk: be it Teams for Service desk, groovy scripting and so on, but how about a workaround for Cloud, where scripting is sketchy at best and a lot of add-ons don't work?

Any ideas, please?

1 answer

We have only been able to work around this in Cloud by giving customer teams access to the issues through JIRA Core / JIRA Software. Yes a license is required but they are cheaper than agent licenses. But we can restrict what they can see and give them each a custom dashboard.

Other than that, we actually have a hosted JIRA Team Dashboard in the works. It will provide customer teams a fairly rich dashboard that works independently and separate from JIRA. It would be hosted in our cloud. It will use the JIRA REST APIs to generate the dashboards and would authenticate using a single admin/agent license. If you are interested in learning more and seeing our concept mockup let me know.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Posted Wednesday in Jira

Join our webinar: How 1B+ feature flag events helped us build the new Jira

Every time you release software, there's a bit of risk – that there's a bug, that something breaks, or that the feature doesn't resonate with customers. Feature flagging helps make high stakes s...

143 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you