We have been using JIRA for a while for our internal development tracking and have it all set up nicely. The server was set up to send notifications to staff when statuses change etc using an email address like: email@example.com
All was good!
We have now set up a service desk project to manage customer support - and successfully configured the project to receive emails from firstname.lastname@example.org. However, when the service desk project sends notifications back to the client it is sending them as email@example.com when we would prefer them to be sent as firstname.lastname@example.org.
I've hunted all the settings and can't find a way to change this. Is it possible?
That looks like what I was looking for. However, when I change the email address there then no email for this project appears to leave the queue and eventually goes to the error queue.
I suspect this is more a problem in my exchange configuration meaning it will not send the email when the from address is not matching the email address of the SMTP account.
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