I am using Service Desk Cloud and enabled the notification called 'Public comment edited' with the value 'Customers involved' at the field 'To'.
When I sent myself a test-email from this settings-page it works fine: E-mail arrives.
But whenever I add a comment to an issue with a 'request participant', this e-mail will not be send unfortunately.
Can you tell me why this could not be working?
I have discovered now that there is nothing wrong with the notification.
Something really strange is going on with my e-mail. Those notification arrive in my mailbox (Exchange-server) but after a seconds the mail disappears completely (Yes I checked all folders and rules).
Thats a problem of a complete different order.
Thanks anyway for your help.
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