I am testing JIRA Server Desk addon in JIRA cloud, and I would like to know Service Desk has any standard report that allow my customers to check all issues created (open/closed) and total billed hours reported by my support team.
We would like to use Service Desk to support our clients, and usually we sell a support pack of N hours for each client and associated SLA. With this report, the client can autonomously check all the issues and total consumed/open hours associated with the support pack purchased.
It there is no report to check this, is there any JIRA addon that offers this kind of functionality?
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...
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