Service desk customer registration


I'm looking for a way to disable the registry for customers. I do not want the registration of the help portal is necessary, but you can ask directly. Have I overlooked the possibility?


I read that this goes in the paid version, right?

1 answer

0 vote

I don't understand the question.  What "registry for customers"?   Do you mean the accounts they need to have to be able to raise requests and be responded to?

Also, all versions of JIRA are paid, so I don't know what your thinking is there.

With "registry for customers" I mean that the customer has to register before he sees the portal. For example

I want him to be able to make his request without extra registration, with the selection of the topics as they are visible when logged in.

JIRA Service Desk doesn't allow for anonymous requests.  It needs to know who the customer is to be able to respond to them.

If you turned the "registry of customers" off, only JIRA users would be able to raise requests.


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Posted 12 hours ago in Jira

We want to know what Jira Service Desk apps you're using!

Hi Community! My name is Amir and I’m on the Jira Service Desk product marketing team at Atlassian. Our team would love to understand how you’re leveraging our ecosystem for Jira Service Desk. Wha...

36 views 0 5
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you