Service desk and collaborator


i have a JIRA project with issue and developers. When i activate service desk for this project i can't assign issue to developers.

I would have one agent (for comunication with costumer) that send the issue to development team; when development team correct issue they change its status to solved (for example with a commit from bitbucket); at this point the agent review the issue and set as fixed. 

Another problem is that i can't create internal issue on project (not from costumer).

 What can I do?

thanks and sorry for my bad english.

1 answer

Hi Paolo


This is a big problem in JIRA Service Desk 2.0 you must have the devoloper team in JIRA Service Desk Team role for assign issues and transition ...etc.


(Information about the agent role permissions can be found at,


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