Service desk and collaborator


i have a JIRA project with issue and developers. When i activate service desk for this project i can't assign issue to developers.

I would have one agent (for comunication with costumer) that send the issue to development team; when development team correct issue they change its status to solved (for example with a commit from bitbucket); at this point the agent review the issue and set as fixed. 

Another problem is that i can't create internal issue on project (not from costumer).

 What can I do?

thanks and sorry for my bad english.

1 answer

Hi Paolo


This is a big problem in JIRA Service Desk 2.0 you must have the devoloper team in JIRA Service Desk Team role for assign issues and transition ...etc.


(Information about the agent role permissions can be found at,


Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,932 views 12 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot