Service Rocket Connector Remote Object Field Configuration

We have the Remote Object Field configured to display several values from SalesForce. One of these fields may sometimes be empty. If the field is empty, the Remote Object field displays the parameter. Is there any way to have the field displayed as "empty"?

This is how it currently displays:

Case Number

Case Name

Priority

Status

Parent

10165161

This is a test case.

Medium

In Progress

$fields.Parent_Case_Number__c

10168567

This is a test case too.

Medium

In Progress

$fields.Parent_Case_Number__c

 

This is how we would like it to display:

Case Number

Case Name

Priority

Status

Parent

10165161

This is a test case.

Medium

In Progress

 

10168567

This is a test case too.

Medium

In Progress

 

1 answer

I was able to configure the field template with an IF statement. This gave me the display I was looking for. You can find the documentation here - https://docs.servicerocket.com/display/CFSJ/Advanced+Field+Templates

 

Thanks Sam from Service Rocket for the help!

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