Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

I'm having an issue where I can't comment at users or assign a reporter or assignee to the tickets.

5 answers

2 accepted

1 vote
Answer accepted

Having similar issue where I can't assign tickets to a user.... 

1 vote
Answer accepted

We are having the same, billing day is today. All people on all projects are gone, can't @ people, assign tickets....but tickets assigned to them before 10 minutes ago are still assigned to those users

Update for us: Atlassian had a system error.  They fixed it in about an hour and sent an email regarding the problem. 

Is this an issue?  Sounds like some digging into the Permissions Scheme of the project.  If you are in the Jira Service Desk Role you should be able to assign, comment etc.  

Good Luck!

We too are having issues with user search and user assignment.. these two status tickets indicate both issues are resolved, but as of the time of this message we are still experiencing the issue.

Not an answer, but having the same issue. Cannot @ people, assign issues to them or share issues (so anything related to an user picker isn't working).

Suggest an answer

Log in or Sign up to answer

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you