Im using standard JIRA service desk without any extensions. We have a Service Desk with some request sections. My Question: I only got one user licence. For exaple a User or a Customer creates a ticket. If i would be a user, i want to see all tickets the other members have written. Is this possible with any extension? The only thing i know is that a customer can add a participant to share the ticket. But is there any automatic way to do this ?
There's two types of user here, and they're handled in different ways.
A JIRA user (Core, Software or Agent) sees all of JIRA and has their access controlled by their groups and roles. That's mostly done on a project level, and the usual approach is that a user in a project can see all the issues in it.
A Customer does not see JIRA internal projects. They see their requests and the portal. As you say, they can add participants, but there's no "automation" without add-ons. However, I think what you're looking for is https://confluence.atlassian.com/servicedeskcloud/blog/2016/09/group-customers-in-organizations
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
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