I am in a situation where i need to have 3 portals available for my customers:
Each have different requirements for a portal and we cannot make the information in Partners available to Merchants.
Because the JIRA Service Desk can only relate to 1 Project i assume I will need 3 projects. From a Service Desk point of view I am trying to understand if there is a way we can consolidate the Queue view for the 3 Service Desk Projects into 1 Queue that displays them all? This would allow for easier management by my single Service Desk team.
If there is an alternative way of doing this or managing this please let me know.
Unfortunately you can't have additional projects in a specific Service Desk queue. For that, I'd recommend you to take a look into the JIRA gadgets and create a filter containing the issues from these 3 projects.
Were you able to solve this? I'm in the same situation.
Our SLAs are set to less than 5 minutes, so using the filtering/dashboard option wouldn't work for us. However, consolidating all the queues into one is what we are looking to do.
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