Service Desk queue for multiple projects

I am in a situation where i need to have 3 portals available for my customers:

  • Partners
  • Merchants
  • Internal

Each have different requirements for a portal and we cannot make the information in Partners available to Merchants.

Because the JIRA Service Desk can only relate to 1 Project i assume I will need 3 projects. From a Service Desk point of view I am trying to understand if there is a way we can consolidate the Queue view for the 3 Service Desk Projects into 1 Queue that displays them all? This would allow for easier management by my single Service Desk team.

If there is an alternative way of doing this or managing this please let me know.



6 answers

Hi All, 

We have released Queues for JIRA Service Desk that contains mentioned feature. 



The server version has been approved by Atlassian and it is available public now.


Hi Krzysztof,

Do you have a rough estimate on when this would be available for server version? Also, will it be compatible with JIRA version 7.3.0?


It will be ready within 4 weeks. It will also be compatible with JIRA 7.x


hi, just wanted to check if any further update on the date for JIRA server? I really need this plugin! thanks

We would like to see this for the server version too!


Hi Krzysztof,
Would you happen to know when this will be available? 


1 vote
Paulo Hennig Atlassian Team Nov 24, 2015

Hello Gavin,

Unfortunately you can't have additional projects in a specific Service Desk queue. For that, I'd recommend you to take a look into the JIRA gadgets and create a filter containing the issues from these 3 projects. 

I was in the same situation and found that you can create a filter that selects across multiple projects and use the filter gadget to build 'queue' dashboards.

Doing a bit more looking into this its probably easier to use a Kanban board to bring in the tasks from the different projects.

Hi Gavin, 

Were you able to solve this? I'm in the same situation.

Our SLAs are set to less than 5 minutes, so using the filtering/dashboard option wouldn't work for us. However, consolidating all the queues into one is what we are looking to do.



Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

155 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you