Service Desk permission scheme error with JEMH

Hi, I want to use JEMH to handle mails and create issues in JEMH. Additionally new users should be created if they are not already in the user db.

I followed the guide to integrate both tools.  I also created a servicedesk-customers group, joined the Service Desk Customers role and updated the permission scheme of my service desk project.

Now I get a warning if I use service desk:

"This service desk project has configuration problems and may not work as expected."
Permission scheme error
The permission setup of this service desk has errors that impact certain service desk functionalities. We recommend that you upgrade your permission scheme to fix this. Upgrading will copy your existing scheme and set the required permissions
The permission configuration for the Customer Portal is invalid. The Service Desk Customers role is assigned to:
	Assign Issues
	Browse Projects

Did I missed a step? If I "upgrade" the permission scheme, all my custom permissions are removed and the user creation doesn't work anymore.

Thank you!


1 answer

1 accepted

This widget could not be displayed.

I got the very same warning when I removed role administrators from the assignable users permission.
I just dismissed this warning, because I everything worked fine nevertheless.


Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

224 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you