Service Desk monitoring

Hello guys,

We have problems when it comes to SD agent licenses, we want to start to monitor activity of agents. I know we can monitor access log to see when was user last login, but can we also monitor activity in SD projects? Did somebody had same problem?

Cheers,
Maciej

1 answer

1 accepted

Hi,

you could go to everyones public rofile. There you have an activity stream of each person.

You also could take a look into the reports of the projects. Under Workload you can see wich agent has how many issues assigned. The more issues the more active (presumably?).

Or another way would be to create a dashboard. Create a filter first (e.g specific projects or all projects? etc.). Then you can add a gadget to the dashboard and choose your defined filter.

Maybe this helps you out?

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

172 views 1 17
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you