I have an instance of Service Desk and another instance of another project set as a SCRUM type. What I'm trying to do is create a linked issue from the SD issue from the field to an issue in the backlog of the SCRUM project. When the Status of the SCRUM issue is created, I want the SD issue to automatically get transitioned to the Approved status. When the SCRUM issue is transitioned to the Done status, I want the SD issue to transition to the Resolved status. I know that the SCRUM project is configured correctly. We've been using it for quite a while now. I'm not understanding why the automation configuration that I have for the SD project is not working properly. There are only 2 rules created and they don't conflict with each other since they do entirely different things.
Here's the process and validations that I'm doing:
The automation rule:
Steps I'm going through
I've tried to delete and recreate the rule to no avail. This is using the Cloud instance of JIRA and Service Desk. The account that is set to run the automation is my own account which is a full admin of the site and all products. All steps can be done manually by me, so I have confirmed that there are no issues with my permissions.
Please verify the below steps.
when SCRUM issue moves to Ready status,
This could be done via a simple scripted post function. However, the script runner wont be available in the cloud JIRA instance. Hope, you will have this functionality ''Transition Linked Issues'' in JIRA cloud.
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