Service Desk is currently unavailable

I signed up fro Jira with Agile & bitbucket. When I login on spoonity.atlassian.net, I don't see any way of managing issues, adding tasks, etc and I get this error message:

5 answers

1 accepted

Accepted Answer
0 votes
Paul Greig Atlassian Team Nov 21, 2013

Hey Max,

The above behaviour suggests to me you are accessing the instance with 'users' permissions instead of 'administrator' permissions. The username with admin access will be the same full email you used to sign-up in my.atlassian.com.

Once you have accessed with the priviledged profile you will then be able to update the plugin and perform the remaining actions :)

If you are still having issues, please raise on support.atlassian.com so I can further assist with the affected username.

Cheers,

Paul

0 votes
Paul Greig Atlassian Team Nov 21, 2013

Hi Max,

There is a workaround available for this issue. Could you access https://<instance>/plugins/servlet/upm#manage and filter for 'JIRA Service Desk'. You can select 'Disable' on the plugin. This will remove the error being displayed in the instance banner.

The issue itself relates to an upgrade task and is reported on https://jira.atlassian.com/browse/JSD-167

Cheers,

Paul

0 votes
Brad Baker Atlassian Team Nov 21, 2013

We currently have a problem in another product called JIRA Service Desk. Even though you didnt ask for this product it is in the system in a "bootstrap" mode.

Unfortunately it has failed to connect to its underlying database and it put up this warning message. In your case its completely uncessary and causing unecessary alarm.

We are looking to make a fix for this. We are tracking this issue via https://jira.atlassian.com/browse/JSD-167

In the mean time an immediate work around for your instance is to disable a specific module on the JIRA Service Desk add on.

* Goto spoonity.atlassian.net/plugins/servlet/upm#manage as admin

* Click on JIRA Service Desk

* Click on the + modules expand button

* Put the mouse of the module called "servicedesk-headsup-display"

* Click on the Disabled button

This will cause the warning message to go away

Finally we apologize for this unecessary warning message and for the angst it causes. We hope it does not spoil your evaluation of JIRA and BitBucket.

Cheers

Brad Baker
Service Desk Architect

Hi Brad & Paul,

Thank you for your response. I'm not able to access this page (spoonity.atlassian.net/plugins/servlet/upm#manage), I receive an error saying: This webpage has a redirect loop. Based on the url it looks like it is a permissions error (https://spoonity.atlassian.net/login?dest-url=https%3A%2F%2Fspoonity.atlassian.net%2Fplugins%2Fservlet%2Fupm&permission-violation=true)

Even if I were able to remove the Service Desk error at the top, I'm still not able to log any issues or do anything in Jira. I seem to have no permissions. Even when I go to Issue Navigator and click My Open Issues, I get the following error:

Field 'assignee' does not exist or you do not have permission to view it.

Field 'resolution' does not exist or you do not have permission to view it.

I can't seem to do anything with my account...

Yes, when I logged in with Google, it created a new user that had no permissions. I logged out, and logged back in with the original user and updated ther permissions. Everything appears correctly now when I log in using my Google account. Thanks for the help!

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