Service Desk is currently unavailable message when start new Jira on-demand service.

When I start to use. the "Service Desk is currently unavailable. ..." message is always on the top of browser, but I can not find a place to contact "administrator" in the message.

1 answer

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Jeff Thomas Atlassian Team Nov 25, 2013

Hi Derek, this is caused by an issue with Service Desk and Atlassian is tracking it at JSD-167.

You can fix the issue by doing the following:

  1. Goto <yourinstance>.atlassian.net/plugins/servlet/upm#manage as an administrator
  2. Click on JIRA Service Desk
  3. Click on the + modules expand button
  4. Put the mouse of the module called "servicedesk-headsup-display"
  5. Click on the Disabled button
Jeff Thomas Atlassian Team Nov 25, 2013

You can see more information at this answer.

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