I just installed Service Desk Add-on to JIRA and can't seem to find option to configure:
I would also like to set a special alert by priority for a request type that notifies a group of users.
I couldn't find anything in service desks documentation.
1. Default assignee that will receive newly open tickets in service desk
This can be handled by setting the project's Default Assignee from the admin console
2. email notifications for newly opened tickets to agents in addition to customer notification for when they opened a new ticket
This can be handled by adding the agent group to whichever notifications you would like, from Projects | Notifications. For instance, I added <projectname-agents> group to "issue created" notification, and now all agents receive an email when a new issue is created.
I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs