I just installed Service Desk Add-on to JIRA and can't seem to find option to configure:
I would also like to set a special alert by priority for a request type that notifies a group of users.
I couldn't find anything in service desks documentation.
1. Default assignee that will receive newly open tickets in service desk
This can be handled by setting the project's Default Assignee from the admin console
2. email notifications for newly opened tickets to agents in addition to customer notification for when they opened a new ticket
This can be handled by adding the agent group to whichever notifications you would like, from Projects | Notifications. For instance, I added <projectname-agents> group to "issue created" notification, and now all agents receive an email when a new issue is created.
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