Service Desk customer issue viewing and tagging

[Todd Winton]

We have service desk ssetup for internal ops issues.  I would like for all internal customers of thiss service desk to be able to see/search for all issues in this service desk.  I would also like for all customers be taggable in issues in this service desk.  Is this possible?

[Tiffany Owen · Accepted solution]

You would just need to set your permissions in your Project settings under 'Users and Roles.' Add your customers to the 'Service Desk Customers' role and then go to 'Permissions' under your Project settings and define what that customer group can/can not do, such as see/search for all issues, etc. Hope this helps!

[Todd Winton]

Thanks Tiffany.