Service Desk & Onboard/Offboard

Hi everyone, 

In the process of getting our Service Desk up and running and finally transitioning off of our current software but I've got a question for the community here. 

 

When an employee is set for onboard/offboard in our organization the Supervisor for the employee creates a 'Master Ticket' which in turn creates the sub-tasks that each person in our team is responsible for (i.e. remove from System Y, remove from System X, etc.). With that being said I'm looking for a way to essentially mimic the same process or even make it better with JIRA. Any suggestions?

Thanks!

-Kevin

2 answers

Hi Kevin,

Are you using server or cloud?

You can do this using the Power Scripts add-on for server version.

There is a video tutorial walking you through a situation where a single task is created here. You could easily modify to create multiple sub-tasks.

If you get going and need specific help just let me know.

Hope that helps!

0 votes
Alexey Matveev Community Champion Nov 01, 2017

You can mimic this functionality using sub tasks in Jira. There are 2 levels of hierarchy in Jira: task and subtask. If you use Jira software you can add third level which would be Epic. More about tasks and subtasks you can read here:

https://confluence.atlassian.com/jirasoftwarecloud/creating-issues-and-sub-tasks-764478439.html

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Thursday in Jira

Continuous visibility with the new Jira Software Cloud and Bitbucket Cloud integration

Hey Atlassian community, I am a PM on the Bitbucket Cloud team and I am excited to share that we just released an improvement to the Jira Software and Bitbucket Cloud integration. With the newly im...

75 views 0 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you