I am trying to find out how i can set appropiate SLAs to tickets from different geographical locations. As an agent in the US wouldnt want to get hit with SLA vialotaions for a ticket created in the UK..
Would i need to have multiple goals for each timezone i have, or is JIRA smart enough to automatically calculate the agent's timezone and the customer's timezone?
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG