Service Desk SLAs with different timezones

Hello,

I am trying to find out how i can set appropiate SLAs to tickets from different geographical locations. As an agent in the US wouldnt want to get hit with SLA vialotaions for a ticket created in the UK..

Would i need to have multiple goals for each timezone i have, or is JIRA smart enough to automatically calculate the agent's timezone and the customer's timezone?

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