I am trying to find out how i can set appropiate SLAs to tickets from different geographical locations. As an agent in the US wouldnt want to get hit with SLA vialotaions for a ticket created in the UK..
Would i need to have multiple goals for each timezone i have, or is JIRA smart enough to automatically calculate the agent's timezone and the customer's timezone?
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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