Service Desk SLA Goals with ScriptRunner

Pedro Felgueiras
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December 15, 2015

I'm tring to set a Goal in an SLA with a JQL

issueFunction in parentsOf('issuetype = Incident')

and it dosen't find any issue.

When I make the same query in the JQL search and add the project in question it find all the issues that i want. 


Is this a bug or I'm doing something wrong? 


Versions: 

Jira: 6.4.7

ServiceDesk: 2.5.9

ScriptRunner :3.1.4

1 answer

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Jeff Tillett
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December 16, 2015

Are your incident tickets in the same project as your service desk? Furthermore, are the parent tickets in the same project as well?

Pedro Felgueiras
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December 16, 2015

Yes, both child and parrent are in the same projec.

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