Service Desk SLA Goals with ScriptRunner

Pedro Felgueiras Community Champion Dec 15, 2015

I'm tring to set a Goal in an SLA with a JQL

issueFunction in parentsOf('issuetype = Incident')

and it dosen't find any issue.

When I make the same query in the JQL search and add the project in question it find all the issues that i want. 


Is this a bug or I'm doing something wrong? 


Versions: 

Jira: 6.4.7

ServiceDesk: 2.5.9

ScriptRunner :3.1.4

1 answer

Are your incident tickets in the same project as your service desk? Furthermore, are the parent tickets in the same project as well?

Pedro Felgueiras Community Champion Dec 16, 2015

Yes, both child and parrent are in the same projec.

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted Tuesday in Jira

Looking for anyone who made the switch to Data Center

The Jira Marketing team is putting together an ebook on migrating to Data Center. We're looking for pro tips on how you staffed your project team and organized your Proof of Concept. Share yo...

50 views 0 2
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you