Service Desk SLA Goals with ScriptRunner

Pedro Felgueiras Community Champion Dec 15, 2015

I'm tring to set a Goal in an SLA with a JQL

issueFunction in parentsOf('issuetype = Incident')

and it dosen't find any issue.

When I make the same query in the JQL search and add the project in question it find all the issues that i want. 


Is this a bug or I'm doing something wrong? 


Versions: 

Jira: 6.4.7

ServiceDesk: 2.5.9

ScriptRunner :3.1.4

1 answer

Are your incident tickets in the same project as your service desk? Furthermore, are the parent tickets in the same project as well?

Pedro Felgueiras Community Champion Dec 16, 2015

Yes, both child and parrent are in the same projec.

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