Service Desk Project Template not installed/visible

We were testing JIRA Serice desk on a Server demo license and decided at the time not to use it. 

Changed directions and reinstalled it and not the Service Desk Project templates are either not installed or not visible. 

Any help here would be fantastic.

1 answer

Hi Clancy,

 

The first thing I would do is verify Service Desk is enabled under Add-Ons > Manage Add-Ons.  Click the drop-down arrow next to Service Desk and you'll see "X of X Modules enabled."  If there are some modules that are not enabled you can click the link and enable the modules that are not enabled.

If all the modules look to be enabled, restart JIRA and once JIRA restarts take a look at the logs.  There will be an atlassian-jira.log in the JIRA_HOME folder and you should also see an atlassian-servicedesk.log.

Take a look in both of those logs and you may see an error indicating an issue during installation. 

If you see the Service Desk modules are not being enabled for some reason you cannot enable them via the UI, you can enable them directly from the database.

 

Cheers,

Branden

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published yesterday in Jira Service Desk

Wy are we still using email for Service Desk workflows?

...attest to the experience of an urgent approval that gets lost in the boss’s inbox and requires that special “Please Approve” email or text message. In an age where we have distributed teams...

104 views 0 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you