Service Desk Private Knowledge base license requirements

We are in the process of implementing service desk and would really like to use the knowledge base functionality.  However, the documentation we want to share with our customers should not be publicly accessible.  Is there any way to have knowledge base functionality that keeps information secure without having to use a confluence license for every user?  


1 answer


Atlassian Documentation :

As you can see there is an option in the JSD (JIRA Service Desk) Administration -> Knowledge base (Access -> Viewing) : All active users and All customers (they don't need a confluence licence)


What permissions are needed in that space in order for this to work?  I get search results not, but when I click on a link I get prompted for credentials.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

3,232 views 14 19
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot