We are in the process of implementing service desk and would really like to use the knowledge base functionality. However, the documentation we want to share with our customers should not be publicly accessible. Is there any way to have knowledge base functionality that keeps information secure without having to use a confluence license for every user?
Atlassian Documentation : https://confluence.atlassian.com/servicedeskcloud/serving-customers-with-a-knowledge-base-732528995.html
As you can see there is an option in the JSD (JIRA Service Desk) Administration -> Knowledge base (Access -> Viewing) : All active users and All customers (they don't need a confluence licence)
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG