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Service Desk Portal

Hi, The service desk portal can only be configured with a service desk project and not Scrum or other project templates. Please suggest.

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Jack Community Leader May 07, 2021

I’m on sure exactly what your goal is. You can create Kanban or Scrum board for a Jeera service desk project. At least I have done so previously. To do so just click on create board  and use the filter as the method. The filter can just simply point to you’re JSM project

Sorry if my question is not clear above


We want to have a portal, in which members can fill fields, save it

and new request is raised in JIRA

Jack Community Leader May 07, 2021

The portal is designed search that a customer can open an issue or request in the form that they fill out is one that you have designed to include the necessary fields. So hopefully that is what you’re looking for and meet your needs

yes, how can we configure this portal with an existing Classic software project on JIRA ?

Jack Community Leader May 07, 2021

You cannot. Classic projects are associated with Jira software not Jira service management. Only JSM has the customer portal. 

Only JSM has portal, what this means ?

If there is Classic Software project, can we configure the portal 

Hi @Jack , i got your answer, thank you very much :)

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