Service Desk Portal anonymous access

Is there a way to implement anonymous access to the Service Desk portals(e.g. https://{servicedeskhostname}/servicedesk/customer/portal/1 )?  I've implemented the steps to allow an anonymous ticket to be created from the default Service Desk page without signing in to the tool (e.g. https://{servicedeskhostname}) , but it still requires a log in from the portal.

JIRA Service Desk 3.1.1 - Data Center licenses

2 answers

1 accepted

This widget could not be displayed.

No.  It needs some basic information to identify a user otherwise it can't respond to the right people or control access to the issues.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in New to Jira

Are you planning to trial, or are currently trialling Jira Software? - We want to talk to you!

Hello! I'm Rayen, a product manager at Atlassian. My team and I are working hard to improve the trial experience for Jira Software Cloud. We are interested in   talking to 20 people planning t...

189 views 3 0
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you