Service Desk Portal anonymous access

Is there a way to implement anonymous access to the Service Desk portals(e.g. https://{servicedeskhostname}/servicedesk/customer/portal/1 )?  I've implemented the steps to allow an anonymous ticket to be created from the default Service Desk page without signing in to the tool (e.g. https://{servicedeskhostname}) , but it still requires a log in from the portal.

JIRA Service Desk 3.1.1 - Data Center licenses

2 answers

1 accepted

0 votes

No.  It needs some basic information to identify a user otherwise it can't respond to the right people or control access to the issues.

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,755 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot