Service Desk Permissions after upgrade to 3.6.4

We have recently upgrade from JIRA Server Service Desk 3.1 to 3.6.4 in a test environment to test before upgrading production. 

The issue that we are seeing is that the previous permissions for SD projects are not working and if I go to a SD project that I had access to in the previous version I no longer have access to even the list of queues. 

Note, that permissions are driven by LDAP connectors and that did not change.  I have checked the logs and permissions with nothing appearing indicating why I can't access the queues or the config > Request Types even though I am a SD project Admin. 

Any ideas/suggestions would be appreciated. 

Thanks,

Mike

0 answers

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

206 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you