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Service Desk PEOPLE only reflects first 20

When accessing SERVICE DESK>PEOPLE I can only view the first 20 Agents/Customers/Collaborators - there is no option to view the next 20 and I have to manually search for usernames.

The reason I want to access this view is because we want to view the number of OPEN and CLOSED requests per Customer without doing a manual search as we don't know who all 500 Customers are.

 

How can I view the next 20 and more?

2 answers

1 vote

Hi Lucille,

Unfortunately, there's no way to show more than 20 Agents/Customers/Collaborators in those screens, unless you type their names.

I took the liberty of creating a suggestion regarding this request: https://jira.atlassian.com/browse/JSD-1927

Please add yourself as a watcher to be notified of future updates.

Cheers,

Clarissa.

Hey Lucille,

Unfortunately there is no way to achieve that trough the UI sad. Based on your feedback I've raised a improvement request so we can study the possibility of implementing this on a future release:

https://jira.atlassian.com/browse/JSD-1925

Please vote for the above improvement ticket and add your thoughts in there so we can increase it's relevance.
Hope it helps.
Thanks and Regards,
David| The Engineer that like Windows for realsies.

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