Hi. I created a Service Desk project. I am using issue type Incident, in which I assigned many fields (standard and custom). I then mapped a new Service Desk request type Incident to this issue type.
The problem is that when I edit the fields for this request type, I see some of the issue type fields, and others are missing.
For example, when I check the global Field Configuration, the Severity system field is assigned to the correct screen (Incident Create Screen), but is not showing in the Request Types/Incident. The form for configuring the fields says "(13 of 15 field/s used)" but the Create Screen has 20 fields defined.
Have you checked if the screen is associated with the correct Issue type screen scheme?
Yes, I did. All the associations are there. Please see screenshot:
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