Service Desk: If our Jira instance is set in german, will the automatic email response from service desk be also translated to german?

Bernardo San Juan October 21, 2015

This is the automatic response I am referring to:

 

 

We've received your request and a Support for La Poste portal account has been created for you.
To complete your request you'll need to first activate your account.

Activate my account
 

2 answers

0 votes
Deleted user December 13, 2015

I have the same problem. Just upgraded to the latest jira-core (7.04) and  service-desk (3.04) on my server. The translation-add-on for service-desk and jira-core are up-to-date.

The system default-language is German. But the first automatic email-response to the customer is always in English "We've received your request and a Support for...". All other e-mails are in the correct language.

Is there a way to change manually the first response-message?

0 votes
Paulo Hennig
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 23, 2015

Hello Bernardo,

As you're running the latest JIRA/Service Desk version, I'm afraid that you are running trough the following bug where I'd suggest you to raise a ticket under https://support.atlassian.com (Cloud Project) asking if you are really being affected by that:

 

 

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