• Community
  • Products
  • Jira
  • Questions
  • Service Desk: If our Jira instance is set in german, will the automatic email response from service desk be also translated to german?

Service Desk: If our Jira instance is set in german, will the automatic email response from service desk be also translated to german?

This is the automatic response I am referring to:

 

 

We've received your request and a Support for La Poste portal account has been created for you.
To complete your request you'll need to first activate your account.

Activate my account
 

2 answers

0 votes
Paulo Hennig Atlassian Team Oct 23, 2015

Hello Bernardo,

As you're running the latest JIRA/Service Desk version, I'm afraid that you are running trough the following bug where I'd suggest you to raise a ticket under https://support.atlassian.com (Cloud Project) asking if you are really being affected by that:

 

 

I have the same problem. Just upgraded to the latest jira-core (7.04) and  service-desk (3.04) on my server. The translation-add-on for service-desk and jira-core are up-to-date.

The system default-language is German. But the first automatic email-response to the customer is always in English "We've received your request and a Support for...". All other e-mails are in the correct language.

Is there a way to change manually the first response-message?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,721 views 17 21
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you