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Service Desk: If our Jira instance is set in german, will the automatic email response from service desk be also translated to german?

This is the automatic response I am referring to:

 

 

We've received your request and a Support for La Poste portal account has been created for you.
To complete your request you'll need to first activate your account.

Activate my account
 

2 answers

0 vote
Paulo Hennig Atlassian Team Oct 23, 2015

Hello Bernardo,

As you're running the latest JIRA/Service Desk version, I'm afraid that you are running trough the following bug where I'd suggest you to raise a ticket under https://support.atlassian.com (Cloud Project) asking if you are really being affected by that:

 

 

I have the same problem. Just upgraded to the latest jira-core (7.04) and  service-desk (3.04) on my server. The translation-add-on for service-desk and jira-core are up-to-date.

The system default-language is German. But the first automatic email-response to the customer is always in English "We've received your request and a Support for...". All other e-mails are in the correct language.

Is there a way to change manually the first response-message?

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