Service Desk Error- Please help

Jen Hamilton July 25, 2016

Technical details

Log's referral number: 20409920-a60a-4be1-9e6e-1deffa1c7071

Cause

Referer URL: https://24.238.0.120:8444/browse/NOC2-1

java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10000] - etc....

more

I found the attached rank Error log based on your recommendation Nic, how can I resolve.Lexorank errors.PNG

1 answer

0 votes
Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 25, 2016

Could you try the lexorank integrity checker and re-indexers?  I cannot for the life of me remember the location, so log in as a full admin and use gg or the search for admin functions and start typing lexorank, you should see it pop out then.

Jen Hamilton July 26, 2016

Hi Nic,

 

Please see update to question with the screenshot.

Nic Brough -Adaptavist-
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 26, 2016

I think those need to go to Atlassian!

 

Jen Hamilton July 26, 2016

ok thanks

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