Service Desk Error- Please help

Technical details

Log's referral number: 20409920-a60a-4be1-9e6e-1deffa1c7071


Referer URL:

java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10000] - etc....


I found the attached rank Error log based on your recommendation Nic, how can I resolve.Lexorank errors.PNG

1 answer

0 votes

Could you try the lexorank integrity checker and re-indexers?  I cannot for the life of me remember the location, so log in as a full admin and use gg or the search for admin functions and start typing lexorank, you should see it pop out then.

Hi Nic,


Please see update to question with the screenshot.

I think those need to go to Atlassian!


Suggest an answer

Log in or Sign up to answer
Community showcase
Published Jan 08, 2019 in Jira

How to Jira for designers

I’m a designer on the Jira team. For a long time, I’ve fielded questions from other designers about how they should be using Jira Software with their design team. I’ve also heard feedback from other ...

936 views 3 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you