Service Desk Error- Please help

Technical details

Log's referral number: 20409920-a60a-4be1-9e6e-1deffa1c7071


Referer URL:

java.lang.RuntimeException: javax.servlet.ServletException: com.atlassian.greenhopper.manager.lexorank.LexoRankIntegrityException: Expected exactly 2 rows; the maximum marker row and the lowest ranked row for rank field[id=10000] - etc....


I found the attached rank Error log based on your recommendation Nic, how can I resolve.Lexorank errors.PNG

1 answer

0 vote

Could you try the lexorank integrity checker and re-indexers?  I cannot for the life of me remember the location, so log in as a full admin and use gg or the search for admin functions and start typing lexorank, you should see it pop out then.

Hi Nic,


Please see update to question with the screenshot.

I think those need to go to Atlassian!


Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Julia Dillon
Posted Tuesday in Jira

Tell us how your team runs on Jira!

Hey Atlassian Community! Today we are launching a bunch of customer stories about the amazing work teams, like Dropbox and Twilio, are doing with Jira. You can check out the stories here. The thi...

303 views 1 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you