Service Desk Customer Portal Search Fails

http://imgur.com/7r4qazO

Says it all.  Fresh install of JIRA Software + Service Desk.  

Anything I search, no matches found.  

If I go out to the main Help Center Page, same results.  No results for anything I put in, even though it should be obviously be getting results.  

 

1 answer

0 votes

If it's a "fresh install", then I suspect you have little or no data to search yet.

If you do have data, then I'd try re-indexing JIRA and then reading the log file to see what happens during the index process and then when you try a search

Suggest an answer

Log in or Join to answer
Community showcase
Sarah Schuster
Posted Jan 29, 2018 in Jira

What are common themes you've seen across successful & failed Jira Software implementations?

Hey everyone! My name is Sarah Schuster, and I'm a Customer Success Manager in Atlassian specializing in Jira Software Cloud. Over the next few weeks I will be posting discussion topics (8 total) to ...

2,799 views 11 18
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot