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Service Desk Automation Fails with Custom Field

Jackson Farnsworth
Jackson Farnsworth
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September 19, 2017

I'm using JIRA SD automation to transition a linked issue based on previous status. The custom field I've created does show the correct value for previous state, but when I put in the IF statement;

"CustomField" !~ "State" 

It accepts the statement, but doesn't actually do anything when the condition occurs.

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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September 20, 2017

Did you check the log on the automation to see if it failed?

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Jackson Farnsworth
Jackson Farnsworth
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September 20, 2017

No errors are showing for it in the logs

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Jackson Farnsworth
Jackson Farnsworth
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September 20, 2017

Found the solution, there was a condition in the workflow for the transition I was trying to trigger that was blocking it. JSU function that should have hidden it only from the user also prevented it from working. JMWE version works fine though.

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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September 20, 2017

Great....mark this as answered, and it's a great reminder that the automation of workflow transitions will still respect any conditions that are in the workflows.

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