Service Desk Automation Fails with Custom Field

I'm using JIRA SD automation to transition a linked issue based on previous status. The custom field I've created does show the correct value for previous state, but when I put in the IF statement;

"CustomField" !~ "State" 

It accepts the statement, but doesn't actually do anything when the condition occurs.

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Susan Hauth Community Champion Sep 20, 2017

Did you check the log on the automation to see if it failed?

No errors are showing for it in the logs

Found the solution, there was a condition in the workflow for the transition I was trying to trigger that was blocking it. JSU function that should have hidden it only from the user also prevented it from working. JMWE version works fine though.

Susan Hauth Community Champion Sep 20, 2017

Great....mark this as answered, and it's a great reminder that the automation of workflow transitions will still respect any conditions that are in the workflows.

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