Service Desk Agents can't administer project after upgrade to 3.2.2

after upgrading to JIRA 7.2.2 and Service desk 3.2.2 I no longer can administer the  service Desk project to set up email settings, portal settings, etc.

image2016-10-12 15:34:24.png


None of these users can do any project administration on Service Desk, even though the all see to have the correct Application access.


How can I fix the permissions for these users to be agents?

image2016-10-12 15:37:44.png


1 answer

This widget could not be displayed.
Gerry Tan Atlassian Team Oct 12, 2016

What version are you upgrading from? Please check the release note, you need to upgrade to JIRA 7.0 and JSD 3.0 first.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Aug 06, 2018 in Jira Service Desk

A is for Activate: Share your top Jira Service Desk onboarding tips for new users!

Hi, everyone! Molly here from the Jira Service Desk Product Marketing Team :).  In the spirit of this month's  august-challenge, we're sourcing stories of Jira Service Desk activation fro...

585 views 25 15
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you