We already have a Service Account in Jira related API calls; I'd like to use the same account in JSM automation for Web Requests to JSM.
I made the account an Admin in the project, but get a 401 Unauthorized error.
Do I have to give the account Agent access to JSM, and thus use up a licence?
Thanks in advance
Hello @Myles Boyd
That depends on what you are trying to do in the API call.
The account needs to have a Jira Service Management license if you want the account to be able to do more than view the issues and add Internal Comments. Without a Jira Service Management license, the account can be only a Collaborator with limited access to update the issues, as described here:
There are a variety of change requests asking that Collaborators be enabled to make other types of changes. Here are a couple:
https://jira.atlassian.com/browse/JSDCLOUD-1240
https://jira.atlassian.com/browse/JSDCLOUD-931
Thanks Trudy,
I need to make web requests to the form attached to requests.
I didnt want to create hundreds of custom fields and hoped I could use API and automation to fix the issues.
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