Server errors on JIRA on Demand for CAPTCHA image

[Ben Combee]

When a new user is trying to sign up at https://enyojs.atlassian.net/secure/Signup!default.jspa, the new user page isn't showing a CAPTCHA image. Checking the browser log, we're getting a 500 server error for the image. This has been happening for at least a couple of days.

The actual error is

1. Request URL:
   https://enyojs.atlassian.net/captcha
2. Request Method:
   GET
3. Status Code:
   500 Internal Server Error

[AgentSmith · Accepted solution]

This is a known bug.

Our official statement on this is:

Disable the feature altogether: go to JIRA Admin > System > General Configuration and set the CAPTCHA on signupoption to OFF. (this will cause captcha to be not required when signing up).

Here is the bug:
https://jira.atlassian.com/browse/JRA-34421

Its fixed but not yet deployed to OnDemand. Hopefully it will be deployed this coming weekend.

Hope this helps.

[RambanamP]

it seems to fixed on jira 6.1 version, check this

https://jira.atlassian.com/browse/JRA-34421

[AgentSmith]

Our paths just crossed! :)

Just to recap, its fixed but not deployed to OnDemand instances.

[RambanamP]

:)

Yes, it seems to be in jira 6.1-rc1 as of now

i hope it will relase soon!

Cheers!!!

[RambanamP]

i seen this on multiple jira Ondemand instances, the following is the one of that

https://jsutil.atlassian.net/secure/Signup!default.jspa