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Serach for Insight Object ID in separate ticket field

We using insight to import csv data to our system. In most cases every new object will create a new ticket and sets itself as the referrence object.

Now we have the new reqiurement that a ticket might exists first, with the non existing but already known insight object id written in a field "reference" (not the default insight-jira reference field). When the object is created i now would like to check whether a ticket with the reference id written in another field already exits and link it before creating a new ticket.

 

Hope somebody can help. Thanks.

1 answer

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Answer accepted

We will use a Workaround and generate an empty object ID only. When the import is updated we get the full inforamation package via import.

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