Serach for Insight Object ID in separate ticket field

Andrej Schulz July 2, 2021

We using insight to import csv data to our system. In most cases every new object will create a new ticket and sets itself as the referrence object.

Now we have the new reqiurement that a ticket might exists first, with the non existing but already known insight object id written in a field "reference" (not the default insight-jira reference field). When the object is created i now would like to check whether a ticket with the reference id written in another field already exits and link it before creating a new ticket.

 

Hope somebody can help. Thanks.

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Andrej Schulz July 2, 2021

We will use a Workaround and generate an empty object ID only. When the import is updated we get the full inforamation package via import.

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