Sent notification in case one special field is updated?

As far as I understood:

The event "Issue Assigned" is fired in case the field "Assignee" is changed.

Because of the fact that we want to assign issues not only to users; we are using a custom field (type = group picker).

In case we fill / change only the group picker custom field the event "Issue Assigned" is not fired!? 

So my question is:

Is it possible to extend the event "Issues Assigned" to be fired also in case the assignment is done using a group picker field?

 

If this is not possible:

We already know, that in case the custom field is filled / changed the event "issue updated" is fired.

Using this event won´t help us!

Because we want a notification only in case the group picker field is set / changed; in case another field is changed there should not be a notifocation at all...

 

Thanks a lot for your help!

KR, Christian

1 answer

It's not possible to easily change "Issue assigned" event.

What I suggest is to create a common workflow transition connected to a screen containing only your group picker and raise a custom event connected to your custom email template.

Please also note that "Issue assigned" is not always raised, e.g. if you update more fields and assignee is one of them, there will be Issue Updated event raised.


Regards,

Robert

Thanks for the additional info on fireing of "issues assigned" event!

C WE it is possible to interegate the event object sent to the listeners in order to determine what field/s were modified. That hadn't been suggested, I just wanted to make sure you knew it was possible.

That sounds to me like being the perfect solution! Could you give some additional details?

sure....I'll post another answer tonight

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