Sending an email when the due date is near than 30 minutes before execution


Our support team needs to have an alert 30 minutes before the execution date/time ("Transport Planned Date" customfield) in the issue in order to avoid some issues.

So I imagine to create a JQL to check all issues approach the execution date/time - 30 min and after send email to users.

And after create a script to send email.

I try to use scripted JQL functions:

issueFunction in dateCompare("","'Transport Planned Date'=Now()+.0.0625*d")

But it doesn't work ...

  1. I don't know if this the best way to have result.
  2. I don't know if it's the right syntax

Thank you for your help




1 answer

1 accepted

0 votes
Accepted answer

Create a filter like 

createdDate > -30m

Then create a subscription for this filter with a cron expression to execute every 30 mins. This will send out email for all tickets created in the last 30 mins for every 30 min interval

That would be my approach as well, but you'd have to be careful with the 30 minute delay. Say your cron execution happens 31 minutes before the planned time for issue A, the filter is not going to contain the issue, and the next will trigger at T minus one minute only. You would have to either use a shorter delay and risk getting spammed with the same issues, or making sure your planned time falls on exact times (e.g your subscription runs at each 00 and 30 minutes of each hour, and your planned times are alway at 59 or 29, to maximize the warning time)

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Nov 27, 2018 in Portfolio for Jira

Introducing a new planning experience in Portfolio for Jira (Server/DC)

In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to   have–in   order to produce a reliable long-term roadmap. We're tur...

2,952 views 19 22
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you