Our support team needs to have an alert 30 minutes before the execution date/time ("Transport Planned Date" customfield) in the issue in order to avoid some issues.
So I imagine to create a JQL to check all issues approach the execution date/time - 30 min and after send email to users.
And after create a script to send email.
I try to use scripted JQL functions:
issueFunction in dateCompare("","'Transport Planned Date'=Now()+.0.0625*d")
But it doesn't work ...
Thank you for your help
Create a filter like
createdDate > -30m
Then create a subscription for this filter with a cron expression to execute every 30 mins. This will send out email for all tickets created in the last 30 mins for every 30 min interval
That would be my approach as well, but you'd have to be careful with the 30 minute delay. Say your cron execution happens 31 minutes before the planned time for issue A, the filter is not going to contain the issue, and the next will trigger at T minus one minute only. You would have to either use a shorter delay and risk getting spammed with the same issues, or making sure your planned time falls on exact times (e.g your subscription runs at each 00 and 30 minutes of each hour, and your planned times are alway at 59 or 29, to maximize the warning time)
Hi Atlassian community, My name is Max and I work on the product integration team at Atlassian. I am pleased to announce the early access program for the Jira Cloud add-in for Outlook. This add-in...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events