Sender email address of automatic mails are on my name?!


I am still configuring the last bits of our new JIRA.
From one day to another my name ends up as the senders emailadress when recieving emails from JIRA. It still has the same emailaddress and it has "(JIRA)" too, but my name is in front of that.

Where can I fix this?

2 answers

1 accepted

0 votes
Accepted answer
Pedro Cora Atlassian Team Apr 15, 2014

Hi Vera,

This is probably happening because your e-mail account is configured in JIRA's Outgoing Mail (Administration > System > Outgoing Mail)

You can change the account there and then mails will not be sent on your name. :)

If only it was thats imple... nope that's not it!

But maybe I have clue for it.... Before _this_ occured, JIRA send it with the right name, the name of the mailbox you send to (in this case "jira").
Now, it uses every name from the person who made changes to an issue. (assignee, comments etc).

What you are seeing is that the personal part of email addresses are by default the 'action' users personal name, the person 'causing' the email. Overriding this behaviour is not possible with the standard email generaing features of JIRA.

So sender has to be jira [] as it was before instead of Vera Valkestijn (JIRA) [] or an other person who made changes of any kind to the issue.


You are right, I see now that indeed the name is used for it.

In our old version of Jira (3.?) it always was like I described, so no name, just jira. Too bad it can't be overrided in 6.2. Thank you for your answer.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Wednesday in Jira

Make your Atlassian Cloud products more secure: our NEW admin security guide

Hey admins! I’m Dave, Principal Product Manager here at Atlassian working on our cloud platform and security products. Cloud security is a moving target. As you adopt more products, employees consta...

225 views 0 6
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you