If I open a users service desk ticket and click "Respond to customer" they get an email that says:
"We have received your request and will get back to you soon."
How do I have that email include my actual response instead? I'd rather have the email say what I personally wrote as a response instead of just a generic message.
In the past, Portfolio for Jira required a high degree of detail–foresight that was unrealistic for many businesses to have–in order to produce a reliable long-term roadmap. We're tur...
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