If I open a users service desk ticket and click "Respond to customer" they get an email that says:
"We have received your request and will get back to you soon."
How do I have that email include my actual response instead? I'd rather have the email say what I personally wrote as a response instead of just a generic message.
Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...
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