Send notifications to external email addresses?

Is it possible to send email notifications (e.g. on issue resolved, etc) to external addresses (i.e. non-JIRA users)? JIRA issues are submitted by select support team members, but it would be useful to be able to notify the original source of the issue.

Oops: Missed the initial option of saying this is for On Demand JIRA, not download/install.

3 answers

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Joe Pitt Community Champion Oct 28, 2013

Not out of the box. You can send to a specific email, but it is static. It sounds like you want to put the person's email in a field and send to the contents of the field. You'd need a plug-in or script to do that. I don't know what plug-ins you're allowed in the On Demand and I thought you couldn't run scripts off a listener either.

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You're right Joe - this functionality is not available out of the box and definitely not on On Demand. I received a reply from support confirming this. They suggested that a workaround could be to send emails to (inactive?) JIRA users that are in the system but don't have access to the application.

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Hi, if you are still interest in sending mail notifications to external customer, you can use MailTask plugin. It allows to create mail templates which can contain information about JIRA issue.

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