I am working with a complex situation and I am hoping for some help. I have 1 project with 9 different issue types. This is what I have set up:
1 workflow scheme configured to each workflow
9 screen schemes
1 Issue type screen schemes
For 8 of my workflows, I have an auto assign set up when a case is created. For the last one, 2 people need to be notified when a case is created. I know I can use a group, but I don't want to do this in the notification scheme because alerts would go out to everyone in the project. Is there a way to send a notification to 2 people in the workflow?
An alternative is to use Filter Subscriptions. This way you'll create a filter which is ran every x time and if issues are found, they will be emailed.
If you set something up that takes into account the creation date (so an issue only gets emailed once), you avoid spamming these two users.
Another way would be to use HipChat and setup HipChat notification, which are simply awesome!
Let us know if this helped.
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