Send mail to non-Jira user on transitions

[Kim Andersson]

Hello there! 

I've found several plugins that solves some of my problems, but not as I would like them to be solved.

First of all I got a form on a website, this is supposed to create a card in JIRA which is already done. 

But this is the tricky bit, and that is as follows:

When the issue is done, the person who sent in a ticket should get an email that verifies that the issue has been created.

Also, whenever this card gets thrown around the company on all of the different workflow-transitions, I would then like the user to get notified by these issue-transfers. 

It would be even better if this can be combined with an email template.

[Mario Günter]

Hi Kim, 

you could use JETI as it offers you the ability to email an issue on transitions. 

With JETI you are even able to save senders mail address to a custom field. 

Further information you can get here in such a scenario:

https://www.meta-inf.hu/display/PLUG/Setting+up+an+Email+Help+Desk

But there may be some ohter plugins with this functionality such as Script Runner I guess...

Hope this helps, 

Cheers, 
Mario 

[Kim Andersson]

I will definitely look at Jeti! 
And you can confirm that this will work without having to force the person to create a user account on JIRA in order to reply to their mail? 

[Tibor Hegyi _META-INF_]

Hi Kim,

Just quick note on JETI: it is currently available for JIRA Server (you host), we are going to release the Cloud compatible version soon. Approximately by the end of April.

Tibor

[Mario Günter]

Hi Kim, 
no, you must not create a user. You can simply communicate just by mail.
Cheers,
Mario