Our manager has locked down our Jira project space to only our team, however it would be beneficial to be able to send registered users within our company updates from the comments, without having to copy and paste comments into an email outside of Jira.
@ mentions do not allow registered users from outside our team to access anything within story (or any other feature of our space). Is there a function that will allow us to send an email to a registered user that we can mention in the comments and external email?
@Jai Cotman if the registered user is an assignee or reporter and has a valid email address will get an email on specific events.
You should review the notification scheme associated to your project, also you can add specific emails to be notified on a comment to an issue.