Send create notification on private issues

[Deleted user]

I have a jira installation, that is non public. But I would like to send create issue notifications to a mailing list. Is there a way to achieve this? Or do I have to create a "Mailing-List User" with permissions on the project to allow this kind of notification?

[Nic Brough -Adaptavist- · Accepted solution]

Off-the-shelf, Jira will only send email to users that it knows can see the issues. There's nowhere to add an arbitrary "send email to this address", so you have to set up a dummy user to hold the email address (you can leave it out of the "can log in" group, as long as you somehow grant it visibility of the issues).

There are a number of plugins that will let you send to an arbitrary email address though. It may be worth investigating those (although bear in mind that a number of places I've been to have set them up in a way that "leaks" information to people who shouldn't see it, so be careful. At least with a dummy user, it stays inside the Jira visibility model)

[Deleted user]

Thank you. I'll stick with an "virtual user"