Send Email To Reporter, Asignee, Watchers If No Update Is Made To A "Blocker" Ticket Each 1 Days Until Resolved


I am attempting to create email notifications with the following logic:

If ticket_status=open and ticket_priority=blocker and update_date<=today-1day send an email.

I have created a custom notification, but am unclear how to specify the criteria for notifications Reporter, Assignee, Watchers to be notified each day until a "blocker" bug is resolved.


1 answer

0 votes
Henning Tietgens Community Champion Feb 24, 2014

You have to create a filter to find the issues and a subscription for this filter. In the filter you have to select something like this

status = Open and priority = Blocker and updated &lt; startOfDay(-1) and (reporter = currentUser() or assignee = currentUser() or watcher = currentUser())

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