Send Email Notification When Issue is Created for Specific Team in Project

Martinez_ Diego April 25, 2024

Hello, is it possible when using automation, to send an email when an issue is added to a specific team's backog in a project? Currently when trying automation it is at the project level.

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Aron Gombas _Midori_
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April 25, 2024

What does that mean "a specific team's backlog"? 

(Does it mean that each of your team has its own Scrum board and that Scrum board has its backlog turned on?)

Martinez_ Diego April 25, 2024

@Aron Gombas _Midori_ Exactly, any issue that is created for a specific scrum board within a project

Aron Gombas _Midori_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
April 25, 2024

Well, basically each Scrum board has its filter that defines which issues will appear on it. It also means that an issue can be on multiple boards, that's perfectly legal. A board is just a "display container".

Having said that, the issue is "added" to a board when it "first matches the filter of the board".

I would guess if you create an automation that:

  1. is executed periodically
  2. runs the same filter (JQL) that the corresponding board uses
  3. is configured with the option "Only include issues that have changed since the last time this rule executed"
  4. sends the email

...then it will implement the behavior you want!

Martinez_ Diego April 25, 2024

Thanks for your help! I updated the global notification for anytime the team field changes and use the JQL filter, to send an email and it works great.

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